Contact Us
Tell us what is not working. We will tell you what we would do about it - and whether we are the right people to do it.
What the first conversation looks like
No charge, no obligation, and no sales script. We will ask what you deliver, what your Moodle is doing that it should not, and what you have already tried. You will get an honest read on the cause and a rough sense of the work involved.
If the answer is “this is a configuration change you can make yourself in ten minutes”, that is what we will tell you. If the answer is “your problem is a plugin, not your hosting, and moving hosts will not help”, we will tell you that too – even though it is the smaller job.
Useful things to have ready
None of these are required, but they make the first call much more productive:
- Your Moodle version, from Site administration → Notifications.
- Roughly how many active learners, and the largest number likely to be on the site at once.
- Who hosts it now, and whether you have access to that environment.
- Any third-party plugins you know you depend on.
- What triggered the call – a specific failure, an upgrade you are dreading, a contract ending, or a migration.
How to reach us
Email is usually fastest and gives us something to look at before we talk. Phone is fine during business hours.
New enquiries are answered Monday to Friday, 8:30am–5:30pm AEST/AEDT. Outside those hours, email is picked up the next business morning.
Existing support clients are covered differently: critical incidents are handled 24/7 with a one-hour first-response target, under published targets by severity. This page is for new enquiries.
Send us the details
Everything except your name, email and the message is optional – but the more of it you fill in, the more useful our first reply will be.
Not ready to talk?
Reasonable. Two pages that answer most of what people email to ask:
- What managed Moodle hosting includes – the full scope, and what costs extra.
- Support hours and response targets – what we commit to, and what we do not.
Or read what actually drives Moodle hosting cost before you get quotes from anyone, including us.